Leader
Growth Lab

Privacy Policy

Effective Date: 21/09/2025

This Privacy Policy explains how we collect, use and protect your personal information when you visit or interact with our website or services. The website is operated by Steadfast Business Solutions (Australia) Pty Ltd (ABN 37676175447), trading as Leader Growth Lab (“we”, “our”, or “us”).

1. Information We Collect

Payment Information (via Stripe)

When you purchase a service through our website, your payment is securely processed by Stripe. We do not store your card details on our servers. Stripe may collect personal data such as your name, email address, and billing information in accordance with their privacy policy.

Survey Responses (via Tally)

We use Tally to collect leadership assessment responses. These forms collect email address and names, but do not ask for personally identifying information unless you voluntarily provide it. Your answers are used solely for reporting and development purposes and are not linked back to any identifiable data.

Website Use & Analytics

We may use standard website analytics tools (such as Google Analytics) to understand how visitors use our site. This data may include your IP address, pages visited, browser type, and time spent. This information is collected via cookies and helps us improve our website experience. No personal information is tracked or stored without your consent.

Blog and Email Subscriptions

If you subscribe to receive blog updates or newsletters, we collect your name and email address. These are used only to send you the content you signed up for. You can unsubscribe at any time using the link provided in our emails.

Contact Forms & Email

If you contact us through our website or email, we may collect the personal details you provide (such as your name and email) in order to respond to your enquiry.

2. How We Use Your Information

We only use your personal information to:

  • Process payments and deliver services
  • Provide leadership reports and insights
  • Communicate with you (e.g. follow-ups, reminders, newsletters)
  • Improve our website and services
  • Comply with legal obligations

We will never sell or rent your personal information to third parties.

3. Cookies

Our website may use cookies to:

  • Analyse traffic and usage patterns
  • Remember your preferences on repeat visits

You can manage or disable cookies in your browser settings.

4. Third-Party Services

We use third-party services to help operate our business:

  • Stripe – for secure payment processing
  • Tally – for collecting anonymous survey responses
  • Google Analytics – for understanding website usage patterns
  • Email marketing software (e.g. MailerLite or similar) – for sending updates and newsletters

These providers may store data on servers located outside Australia, but we only engage providers with strong privacy and security standards.

5. Data Security

We take reasonable steps to protect your information, including:

  • Using secure platforms and encrypted connections
  • Limiting access to sensitive data
  • Regularly reviewing security practices

However, no system is completely secure. We encourage you to take steps to protect your own information online.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you
  • Correct or update your details
  • Withdraw your consent or unsubscribe from emails
  • Ask us to delete your data (where lawful)

To exercise these rights, email us at team@leadergrowthlab.org.

7. Data Retention

We retain data only as long as necessary:

  • Payment and client records are kept as required by law (e.g. tax obligations)
  • Survey responses are stored only as long as needed to provide insights
  • Email and contact details are retained until you unsubscribe or request deletion

8. Blog and Public Comments

Our blog may occasionally allow public comments. Please note:

  • Comments you submit may be publicly visible
  • Do not share personal or sensitive information in comment fields
  • We reserve the right to moderate or remove comments at our discretion

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have done so, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date at the top.

11. Contact Us

If you have any questions or concerns about your privacy, please contact us:

team@leadergrowthlab.org
Steadfast Business Solutions (Australia) Pty Ltd
25 Dear Place, Bellmere, QLD, 4510
ABN 37676175447